Refund Policy

Return and Refund Policy

Damaged, defective or incorrect items

Inspect your order upon arrival. If an item is damaged, defective, misprinted or incorrect, email support@bionicsupps.com within 30 days of receiving it. Include your order number, a description of the issue, and clear photos of the product and packaging.

We will review your claim and notify you whether a refund or replacement is approved. Approved claims are resolved at no additional cost to you.

Returns and exchanges

We do not accept physical product returns or change-of-mind returns, and we do not offer exchanges. Approved damage or defect claims are handled through refunds or replacements.

Do not send products to our Oceanside store or the fulfillment facility.

Refunds

Approved refunds will be issued to your original payment method within 2 business days of approval. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since approval, contact support@bionicsupps.com.

Existing orders and consumer rights

This updated policy applies to orders placed after publication. Earlier orders remain subject to the policy in effect when purchased. This policy does not limit your rights under applicable consumer law.

European Union orders

Applicable 14-day cancellation rights remain available for orders shipped into the European Union, subject to applicable legal exceptions. Contact support@bionicsupps.com for instructions before sending any product back.